PROCESSING & PRODUCTION TIME
Orders usually take 10-15 business days to process and produce. Please keep in mind that we are a small business and create everything by hand, one by one!
For stock items the shipping time will be between 3 to 5 business days at your door.
SHIPPING CARRIER & TIME
Once your order has been processed and produced, orders are shipped via First Class mail. Keep in mind that Due to COVID-19 Shipping time might be affected.
We strongly suggest selecting Insured Shipping. Pura Alma is not liable for any lost or stolen packages during transit.
CHANGE OR CANCEL MY ORDER ONCE PLACED
Due to high volume of orders and our handmade process, we cannot allow for changes or cancellations to be made, so please be sure to double check your order before placing. In the event that you need to make a change after submitting, there is a $15 fee. To do so please email us at firstname.lastname@example.org.
TRACKING YOUR ORDER
You will receive an email with a link to your tracking number when your order leaves Pura Alma’s studio.
If your package is lost in transit, please contact your local Postal Service. If you purchased Insured shipping you can file a claim.